FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order?

Visit our website and browse through our curated selection of beauty products. Add your desired items to the cart and follow the simple checkout process.

2. What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal for secure and convenient transactions.

3. Can I modify or cancel my order?

Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your order carefully before confirming.

4. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with tracking information. Use this information to track your package in real-time.

5. What is your return policy?

We offer a 30-day return policy. Please see our detailed Refund Policy for more information on initiating returns.

6. How do I contact customer service?

For any inquiries or assistance, reach out to our customer service team at [email protected]. We're here to help!

7. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary by location and will be calculated at checkout.

8. Are your products cruelty-free?

We prioritize ethical and cruelty-free beauty. Many of our products are cruelty-free, and specific information can be found in the product descriptions.

 9. How do I stay updated on promotions and new arrivals?

Subscribe to our newsletter for the latest updates on promotions, new arrivals, and exclusive offers. You can also follow us on social media for real-time updates.

10. What should I do if my item arrives damaged or defective?

Contact our customer service team immediately with photos of the damaged or defective item, and we will assist you in resolving the issue promptly.

If you have any other questions or concerns, feel free to reach out to us.

Thank you for choosing Capeldiego`s store!